Telehealth as an Effort to Improve Patient Satisfaction in Utilizing Healthcare Services: A Meta-Analysis
DOI:
https://doi.org/10.33377/jkh.v8i2.215Keywords:
Health services, patient satisfaction, telehealthAbstract
Introduction : Patient satisfaction is one of the things that all health service providers need to pay attention to. With a high level of satisfaction, it is hoped that it can increase public confidence in the field of health services, so that people do not hesitate to use it. The era of digitalization has had a broad impact on the health sector, one of which is the emergence of telehealth service facilities. Many health service providers have implemented telehealth service facilities to provide the health services needed by patients. It is hoped that the existence of telehealth services can help patients' needs in utilizing the health services they need, so that the level of public health can improve. Objective : to analyze the effectiveness of telehealth services in increasing patient satisfaction in utilizing health services. Method : This research is a meta-analysis and systematic review research with PICO (Population = patients who use telehealth, Intervention = telehealth, Comparison = without using telehealth, Outcome = patient satisfaction). The articles used in this research were obtained from several databases including PubMed, Springer Link, ScienceDirect, and Google Scholar. The articles used are full-text articles from 2019 to 2024. Articles were selected using the PRISMA flow diagram. Articles were analyzed using the RevMan 5.3 application. Results : A total of 7 analyzed articles reviewed in this meta-analysis study came from America, Ethiopia, Iran, and Canada. The study shows that telehealth services can increase patient satisfaction in utilizing health services (aOR 1.51; 95% CI = 1.07 to 1.24; p = 0.01). Conclusion : Patients who use telehealth services in utilizing health service facilities can increase patient satisfaction by 1.51 times compared to patients who do not use telehealth.
Keywords:
Health services, patient satisfaction, telehealth
References
Freeman, J. Q., Khwaja, A., Zhao, F., Nanda, R., Olopade, O. I., & Huo, D. (2024). Racial/Ethnic Disparities in Telemedicine Utilization and Satisfaction Among Breast Cancer Patients During the COVID-19 Pandemic: A Mixed-Methods Analysis. Telemedicine and E-Health, 30(03). https://doi.org/https://doi.org/10.1089/tmj.2023.0225
Gashaw, D. G., Alemu, Z. A., Constanzo, F., Belay, F. T., Tadesse, Y. W., Munoz, C., Rojas, J. P., & Livacic, C. A. (2024). COVID-19 patient satisfaction and associated factors in telemedicine and hybrid system. Public Health, 12(01). https://doi.org/https://doi.org/10.3389/fpubh.2024.1384078
Handayani, A. F., Widiyanto, A., Anasulfalah, H., Prisusanti, R. D., Atmojo, J. T., Kurniawan, H. D., Fajriah, A. S., Mubarok, A. S., & Hanifah, L. (2022). Pengaruh Telehealth Terhadap Kualitas Hidup Pasien Stroke?: Meta Analisis. Avicenna?: Journal of Health Research, 5(2), 61–70. https://doi.org/10.36419/avicenna.v5i2.682
Jannati, N., Nakhaee, N., Yazdi-Feyzabadi, V., & Tjondronegoro, D. (2021). A cross-sectional online survey on patients’ satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID?19 pandemic. International Journal of Medical Informatics, 151(February), 104474. https://doi.org/10.1016/j.ijmedinf.2021.104474
Kaller, S., Daniel, S., Raifman, S., Biggs, M. A., & Grossman, D. (2021). Pre-Abortion Informed Consent Through Telemedicine vs. in Person: Differences in Patient Demographics and Visit Satisfaction. Women’s Health Issues, 31(3), 227–235. https://doi.org/10.1016/j.whi.2021.02.007
Kurniawan, H. D., Hartono, M., Ismandani, R. S., & Natanael, N. (2023). HUBUNGAN PEMBERIAN INFORMED CONSENT PRAOPERASI DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT Dr. OEN KANDANG SAPI SOLO. KOSALA?: Jurnal Ilmu Kesehatan, 11(1), 75–84. https://doi.org/10.37831/kjik.v11i1.270
Kurniawan, H. D., Tamtomo, D., & Murti, B. (2019). Contextual Effect of Community Health Center on Patient Satisfaction of Health Care Service in Ngawi, East Java. Journal of Health Policy and Management, 4(1), 23–30. https://doi.org/10.26911/thejhpm.2019.04.01.03
Martinez, K. A., Keenan, K., Rastogi, R., Roufael, J., Fletcher, A., Rood, M. N., & Rothberg, M. B. (2020). The Association Between Physician Race/Ethnicity and Patient Satisfaction: an Exploration in Direct to Consumer Telemedicine. Journal of General Internal Medicine, 35(9), 2600–2606. https://doi.org/10.1007/s11606-020-06005-8
Meng, G., McAiney, C., McKillop, I., Perlman, C. M., Tsao, S. F., & Chen, H. (2024). Factors That Influence Patient Satisfaction With the Service Quality of Home-Based Teleconsultation During the COVID-19 Pandemic: Cross-Sectional Survey Study. JMIR Cardio, 8(1). https://doi.org/10.2196/51439
Morisada, M. V, Hwang, J., Gill, A. S., Wilson, M. D., Strong, E. B., & Steele, T. O. (2021). Telemedicine, Patient Satisfaction, and Chronic Rhinosinusitis Care in the Era of COVID-19. American Journal of Rhinol Allergy, 35(4), 494–499. https://doi.org/10.1177/1945892420970460
Nursalam, Erwansyah, R. A., Permana, B., & Hasanah, I. (2022). Riset Kepuasan Pasien pada Layanan Kesehatan Jarak Jauh Berbasis Telehealth Selama Masa Pandemi Covid-19. Jurnal Aisyah?: Jurnal Ilmu Kesehatan, 7(1), 269–276. https://doi.org/10.30604/jika.v7i1.903
Rodrigues, A., Yu, J. S., Bhambhvani, H., Uppstrom, T., Ricci, W. M., Dines, J. S., & Gephart, M. H. (2022). Patient Experience and Satisfaction with Telemedicine During Coronavirus Disease 2019: A Multi-Institution Experience. Telemed Journal E Health, 28(2), 150–157. https://doi.org/10.1089/tmj.2021.0060
Salesika, Sitorus, R. J., & Syakurah, R. A. (2023). Pemanfaatan Layanan TelemedicinePeserta Jaminan Kesehatan Nasional di Fasilitas Kesehatan Tingkat Pertama. Window of Health?: Jurnal Kesehatan, 6(3), 279–292. http://103.133.36.92/index.php/woh/article/view/92/259
Utami, S. (2023). Pemanfaatan Telehealth Pada Pasien Kanker Ginekologi?: Studi Literatur. Jurnal Cakrawala Ilmiah, 3(3), 819–825. https://www.bajangjournal.com/index.php/JCI/article/view/6915
Vosburg, R. W., Robinson, K. A., Gao, C., & Kim, J. J. (2022). Patient and Provider Satisfaction with Telemedicine in a Comprehensive Weight Management Program. Telemed J E Health, 28(03), 384–390. https://doi.org/10.1089/tmj.2021.0077
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Kesehatan Holistic
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Before submission,
- You have to make sure that your paper is prepared using the JKH Paper Template, has been carefully proofread and polished, and conformed to the author guidelines
- If the manuscript submitted is not appropriate with the guidelines or written in a different format, it will BE REJECTED by the editors before further reviewed. The editors will only accept the manuscripts which meet the assigned format.
Published by Sekolah Tinggi Ilmu Kesehatan RS Husada
Jl. Mangga Besar Raya No.137-139, Jakarta Pusat, 10730 - Indonesia
Email: lppm@stikesrshusada.ac.id
Web: https://ejournal.stikesrshusada.ac.id/index.php/jkh/
JKH is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright ©Sekolah Tinggi Ilmu Kesehatan RS Husada
All right reserved
